Privacy Policy

1. Introduction

At Archate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered architectural design platform. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

• Name and email address (for account creation)
• Payment information (processed securely through Razorpay)
• Profile information (optional)
• Communication preferences

Usage Data

We automatically collect certain information when you use Archate:

• Device information (browser type, OS, device ID)
• Usage statistics (features used, credits consumed)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

User Content

We collect and store files you upload to use our AI tools, including images, 3D models, and generated outputs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Train and improve our AI models (using anonymized data)
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure cloud storage with AWS/Google Cloud
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Automatic file deletion after retention period (varies by plan)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, contact us at privacy@archate.com

7. AI Model Training

We may use anonymized and aggregated data from user uploads to improve our AI models. This data is stripped of all personally identifiable information. If you do not wish your data to be used for this purpose, you can opt out in your account settings or contact support.

8. Children's Privacy

Archate is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Archate after changes constitutes acceptance of the updated policy.